Senior Technology Operations Analyst job opportunity at Clarivate.

Home Jobs In India Tag: Job Senior Technology Operations Analyst position at Clarivate


DatePosted 10 Days Ago bot
Clarivate Senior Technology Operations Analyst
Experience: 5-years
Pattern: full-time
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loacation R271- Noida, India
loacation R271- Noida....India

We are looking for a   Senior   Technology Operations Analyst   to join our L1 Prod Support in   Bangalore . We are looking for someone who has experience in   24 /7 customer support model. You should have knowledge on Java / Tomcat based Application structures since we are   supporting for   the Application issues reported by customers. We would love to speak with you if you have skills in     Linux, AWS, SQL, Monitoring   tools   & DevOps   (Jenkins) tools.    About you - Skills & Experience   Computer Science related bachelor’s degree or equivalent experience.   Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies.   Strong experience   on   Ticket & Monitoring tools on   ServiceNow, Salesforce, PagerDuty, Datadog.   Strong experience in Linux  knowledge in   SQL   and Data management process.   experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,)   Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts   Strong customer service mindset.     It would be great if you have    ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.   Knowledge in SQL and Data management process   Experience creating and   maintaining   documentation in Confluence and other relevant tools ( PowerBi , PPT).   Basic knowledge of NOC/SOC     What would you be doing in the role   Actively   monitor   the stability and performance of Java / Tomcat based Applications in AWS data centers, Run the Application support desk for a 24x7 distributed enterprise environment.   Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution   Escalate   events as required by the documented procedures with the proper level of urgency and follow-through.   Responsibility for the external / internal customers reported issues through the salesforce.   Performing scheduled jobs (Daily / weekly / monthly) for   CompuMark   Product.   Interface with L2 DevOps and Dev teams to coordinate   next   actions.   Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues   Apply   applications   specific updates and fixes.   Work closely with an existing team of skilled operation engineers.   It would be great if you have    ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.   Knowledge in SQL and Data management process   Experience creating and   maintaining   documentation in Confluence and other relevant tools ( PowerBi , PPT).   Basic knowledge of NOC/SOC   About the Team-   You’ll join Healthbase, a high-impact team building the industry's most intelligent affiliations platform for the Life Sciences and Healthcare sector. We empower market access teams with precise, provider-level insights to understand healthcare system alignments and IDN influence across U.S. regions. Our globally distributed team delivers innovative, data-driven solutions using agile and DevOps practices.  Hours of Work      Fulltime   45   hrs /week   24/7 rotational shift     At Clarivate, we are committed to providing equal employment opportunities for all   qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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