Service Coordinator job opportunity at Astreya.

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DatePosted 4 Days Ago bot
Astreya Service Coordinator
Experience: 12-years
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Santa Clara, CA, United States Of America
loacation Santa Clara, C..........United States Of America

What this Job Entails:  The Project Coordinator V will work as part of a global team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity. Scope:  Uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles Your Roles and Responsibilities: Maintains and monitors project plans, project schedules, work hours and expenditures. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments. Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager. Organizes, attends and participates in stakeholder meetings. Documents and follows up on important actions and decisions from meetings. Collaborates with various regional teams responsible for project resources and ticket resolution. Leads daily monitoring of the ticketing system, reassigning tickets where required. Ensures SLAs are met, prioritizing tickets and escalating to management when required. Produces regular reports as required. Trains new hires and colleagues on new reports and dashboards. Identifies trends or recurring problems and escalates to management for resolution. Locates and defines new process improvement opportunities. Ensures incidents are assigned to the correct resolver team. Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures. Works closely with SDMs to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 12+ years’ related experience and/or training; or equivalent combination of education and experience  Creates formal networks involving coordination among groups Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results Acts independently to determine methods and procedures on new or special assignments Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues. Experience working with Microsoft Excel and Google Suite Excellent Communication skills, both verbal and written Previous experience with ticketing systems and/or project management system Previous experience in a technology driven environment Proactive attitude and dependable Excellent customer service skills Ability to work both within a team and independently Ability to multitask and prioritize workload Ability to use good judgment, as well as problem-solving and decision making skills Ability to maintain confidentiality and professional decorum Preferred Qualifications:  Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively  Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $72,960.00 - $115,200.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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