Customer Care Advisor (French speaking) job opportunity at Clarivate.

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DatePosted 28 Days Ago bot
Clarivate Customer Care Advisor (French speaking)
Experience: 1-years
Pattern: full-time
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loacation R155-Belgrade, Serbia
loacation R155-Belgrade....Serbia

We are looking for a Customer Care Advisor (French speaking) to join our Brand IP team in Belgrade. The Customer Care Advisor is responsible for delivering customer service and support to clients using Clarivate’s Brand IP solution services. This is a fantastic opportunity for someone who enjoys working in a fast-paced, international environment and is passionate about helping customers succeed. If you’re fluent in French and English, detail-oriented, and eager to grow your career in the world of intellectual property, this role is for you! About You – experience, education, skills, and accomplishments    Proficient in French Proficient in English Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, MS Teams, Outlook  Bachelor’s degree or equivalent work experience It would be great if you also have… 1 year of customer service experience What will you be doing in this role?   Act as first point of contact for assistance via phone, e-mail, chat, or customer service systems.  Use customer service skills and product knowledge to resolve cases that are driven by a standard set of variables.  Escalate more complex or unique issues to senior staff and ensure appropriate communication with customers.   Gathers information from customers to accurately diagnose and understand issues, documenting detailed support requests.  Maintains and documents detail customer interactions. Proactively identify when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders. About the Team    We provide Trademark maintenance services to world-leading corporations and law firms. Brand IP team consists of experienced Service Account Managers and Customer Care Advisors in Europe, Asia and North America. Support is provided in 5 languages: English, German, French, Italian and Dutch. You will be communicating with different teams worldwide daily, such as Finance, IP Legal, Supplier team, IT Departments, sales etc. to provide valuable customer experience. Benefits:   Holidays: 25 days paid leave per annum   Private Health Insurance   Paid Lunch   Yearly Bonus   Yearly Merit Plan   My Learning Platform   Fit Pass Life Insurance  Accident Insurance  Company bicycles for rent free of charge Hours of Work    This is a full‑time position with core working hours aligned to the CET time zone. Our team operates in shifts between 08:30 and 18:00. The role is hybrid, with an expectation to work from our Belgrade office at least three days every other week. During the initial onboarding period, however, you will be required to work on‑site daily to ensure effective training and integration. Only shortlisted candidates will be contacted. #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all   qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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