SW Support Manager job opportunity at Candescent.

Home Jobs In United States Of America Tag: Job SW Support Manager position at Candescent


DatePosted Today bot
Candescent SW Support Manager
Experience: 3-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation US - Georgia - Atlanta Office, United States Of America
loacation US - Georgia -..........United States Of America

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Position Summary & Key Areas of Responsibility Software Support Engineers are responsible for responding to complex inquiries of a technical or functional nature which are predominantly routine. Typically supports both (technical/functional) platform and product issues. Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise. Contacts may be live (chat/critical), e-mail, slack, IM, live person or phone. Support is focused on external clients, with an emphasis on partnering with internal customers to assist/advise internal clients. Requires general knowledge of company (DI/NCR), products, and/or services. May assess needs and suggest alternative configurations or services. Ability to work flexible hours as required during peak season.  The Software Support Engineer Lead is responsible for managing a team of Software Support Engineers to ensure that all technical tasks are completed on time and with quality. The Software Support Engineer Lead is the escalation point for the team, primary contact for all associated teams, and manages the day to day activities of the team.  This includes managing the performance of the team, creating plans for efficiency and growth, and tracking metrics at a team and individual level. Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers). The Software Support Engineer Lead is responsible for managing a team of Software Support Engineers to ensure that all technical tasks are completed on time and with quality, being the escalation point for the team, primary contact for all associated teams, and manages the day to day activities of the team.  This includes: managing the performance of the team, creating plans for efficiency and growth, and tracking metrics at a team and individual level.   participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future analysis of key customer service, new offerings and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end user, FI, and internal customers). Basic Qualifications 2-3 years management experience Good verbal and written communication skills Computer skills: Exhibits a high level of knowledge in the relevant operating system, and software environment Good hardware and software troubleshooting abilities Ability to multi-task Analytical skills: able to research, analyze and determine an appropriate course of action in a variety of situations, when supported by relevant knowledge base and/or higher tier help desk Organizational skills: Demonstrates initiative, excellent problem-solving skills and the ability to prioritize Solves moderate problems exercising good judgment Modifies communication style to meet customer needs Preferred Qualifications Consistently implement/supports 2 product lines / modules / products, or a mix of call types (example: platform/system and tax/business calls) with a moderate complexity level (depending on BU) to minimum expectation level High end skills set may enable other development opportunities within organization (examples: training or QA rotation) to support seasonal business model. Fosters an environment that encourages sharing creative insights. Enables constructive debate by modeling it and promoting it on the team. Learns from successes and mistakes and applies the learnings. Deals with problems and does not pass them off to another team.  Regularly solicits feedback from peers, staff and managers, and applies the learnings to enhance their own performance and capabilities. Partners with cross teams and has an understanding of the business’ goals and how it connects across organizational boundaries. Streamlines continuous process improvements and considers the downstream and upstream effects of potential decisions. Identifies trade-offs between short and long term, and balances the needs of NCR’s three key stakeholders. Consistently takes a cross-functional perspective. Provide Team Leadership and offer expertise knowledge across teams.  Drive issues to completion across teams.  Monitoring and reporting of TS Production queues and statistics. (Danie) Review and advise on Customer Support Incidents and trends.  Support & enforce Department Procedures/SOPs for the knowledge management methods. Be available and fill in gaps where the team needs it the most. Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

Other Ai Matches

Digital Strategy Manager Applicants are expected to have a solid experience in handling Job related tasks
Solution Architect, Solutions Consulting Applicants are expected to have a solid experience in handling Solutions Consulting related tasks
Head of Strategic Operations, Product Applicants are expected to have a solid experience in handling Product related tasks
SW Engineer III Java Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Product Agilist Applicants are expected to have a solid experience in handling Job related tasks
Human Resources Manager I Applicants are expected to have a solid experience in handling Job related tasks
Product Operations Manager, Roadmap Applicants are expected to have a solid experience in handling Roadmap related tasks
Digital Strategy Manager Applicants are expected to have a solid experience in handling Job related tasks
Product Manager – FI Administrator Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer III - Java Backend Developer Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager, Fintech Partnership Applicants are expected to have a solid experience in handling Fintech Partnership related tasks
Demos – Product Director Applicants are expected to have a solid experience in handling Job related tasks
Director HRIS Applicants are expected to have a solid experience in handling Job related tasks
Senior Business Development Representative Applicants are expected to have a solid experience in handling Job related tasks
Staff Software Engineer Java Developer Applicants are expected to have a solid experience in handling Job related tasks
Lead AI Scientist Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer III - React Native developer Applicants are expected to have a solid experience in handling Job related tasks
Strategic Portfolio Manager Applicants are expected to have a solid experience in handling Job related tasks
Staff Engineer - UI/React Developer Applicants are expected to have a solid experience in handling Job related tasks
SW Dev Ops Engineer III - Cloud Platform Applicants are expected to have a solid experience in handling Job related tasks
Quality Assurance Engineer Applicants are expected to have a solid experience in handling Job related tasks
Software Engineer IV Applicants are expected to have a solid experience in handling Job related tasks
Financial Planning & Analysis Manager Applicants are expected to have a solid experience in handling Job related tasks