Americas People Operations Center Manager - Employee Life Cycle job opportunity at Roquette.

Home Jobs In Mexico Tag: Job Americas People Operations Center Manager - Employee Life Cycle position at Roquette


DatePosted 12 Days Ago bot
Roquette Americas People Operations Center Manager - Employee Life Cycle
Experience: 5-years
Pattern: full-time
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loacation Queretaro, Mexico
loacation Queretaro....Mexico

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles. Our People Operations Center   (POC)   in Mexico is growing, and we are looking   for an experienced   People Operation s   Leader   to   oversee a team dedicated to the seamless execution of the employee life cycle.   The   Leader   will   be   responsible for   managing employee life cycle processes,   ensuring data   quality , managing Tier 1 employee inquiries via   our   case management system, and driving operational excellence through the monitoring of SLAs and KPIs. You will serve as a subject matter expert and mentor, fostering a culture of accuracy,   customer   centricity,   and efficiency.     What You’ll Do:     Team Leadership & Development   Lead, coach, and develop a team of People Operations Specialists   (3-6 team members)   setting a standard for innovation, automation, and collaboration .   Conduct regular 1:1s, performance reviews, and career development planning.   Manage daily workflows to ensure balanced workloads across the team.   Serve as the first point of escalation for complex employee inquiries or process bottlenecks   providing   expert guidance and quick resolution .   Be a champion for deployment and adoption of HR   Technology   Employee Life Cycle Management (Hire-to-Retire)   Oversee   and continuously improve   all   processes   (including but not limited to   onboarding , job changes,   promotions , o ffboarding )   ensuring a seamless employee journey .   A nalyze end-to-end transactional activities and partner with COEs and HRBPs to expand the POC’s scope and impact , as well as improve process   efficiency   Ensure   customer centricity to create   a   positive   employee experience at every stage of the life cycle   and every touchpoint .   Collaborate and part n er with People Operations Center –   Payroll   Manager   to ensure data hand-offs are seamless and compliant.   Define   team and   HR   organization   learning and transition plans for   activities to be transferred into the POC scope    Workday Data Management & Quality   Act as the functional lead for HR data   management   and auditing within Workday , as well as other systems fed by Workday information .   Develop and implement data quality audits to ensure 100% accuracy in employee records.   Standardize data   management   protocols to   maintain   global/regional reporting consistency   and compliance.   Service Delivery & Case Management   Manage the Tier 1   (first level)   inquiry queue within the Case Management System ( UKG ).   Establish, monitor, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) (e.g., first-response time,   data accuracy,   resolution rate).   Proactively   i dentify   trends in employee inquiries to develop Self-Service FAQs and Knowledge Base articles.   Process Improvement   Continuously evaluate "Hire to Retire" workflows to   eliminate   redundancies and automate manual tasks.   Maintain comprehensive Standard Operating Procedures ( SOPs)   and   work instructions   for all team processes.     Other Duties     Lead compliance activities for the region, including regular reporting ( e.g.   EEO-1)   and US compliance postings .   Contribute to People Operations projects, system enhancements, and   regional   initiatives as needed.     What You’ll Need:   Education:              Bachelor’s degree preferred     Experience:   Minimum of 5   years ’ experience   in   People   Operations or HR Shared Services, with at least   2 years in a supervisory or "lead" capacity.   Advanced   proficiency   in Workday (specifically Core HCM) is   required .   Experience using a formal ticketing/case management system to manage high-volume inquiries.   Knowledge of US , Canada,   and Mexico HR compliance and regulations .   Exceptional   customer service   and communication skills .   Excellent verbal and written communication abilities; fluency in English   and Spanish   required ;   Portuguese preferred or ability to learn    Ability to handle   highly sensitive   data with confidentiality and integrity .   Deeply curious about problem solving, finding solutions, and challenging status   quo   when   appropriate .     Work Environment   This   role   spends approximately   100 % of the time in an office environment   While performing the duties of this job, the employee   is required to   speak   or hear. The employee is   frequently   required to   stand;   walk, climb stairs, use hands and fingers to handle or feel; and   reach with   hands and arms; work in hot,   cold   and loud environments.       Position Type/Expected Hours of Work   This is a   full-time   position .     Travel   This position may need to travel   on an ad-hoc basis   (specifically to the US, potentially Canada or Bra z i l ) . No regular travel   require d .   If you identify yourself in this position, please apply by uploading your resume and let's start the journey together! Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.  Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.   As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach. To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com

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