Claims Relationship Manager job opportunity at QBE Insurance Group.



DatePosted 4 Days Ago bot
QBE Insurance Group Claims Relationship Manager
Experience: General
Pattern: full-time
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degreeGeneral
loacation Glasgow, United Kingdom, United Kingdom
loacation Glasgow, Unite..........United Kingdom

Primary Details Time Type: Full time Worker Type: Employee Claims Relationship Manager Glasgow Permanent, full time    (hybrid) About QBE    At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.     We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.    What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.   The Opportunity We currently have an exciting opportunity for a Claims Relationship Manager to join our well-established team based in Glasgow.     As a Claims Relationship Manager, you’ll play a key role in developing and delivering exceptional claims services across various business lines. You’ll work closely with our Claims and Underwriting Management teams to ensure a top-tier service. This role involves managing a portfolio of customer relationships, with a focus on delivering seamless and efficient claims support. If you're looking for an engaging and rewarding role in a supportive team, we'd love to hear from you! Your New Role:     Contribute to the development and implementation of the Claims service strategy, processes and procedures to support delivery of overall business targets Support the Claims leadership team in the acquisition and retention of profitable business Identify any potential impact to claims resource requirements for new and renewing customers Support the development and implementation processes to ensure that the Claims function is aligned to the needs of the business, and work closely with underwriters and other business functions Identify claims efficiencies, with the aim of improving claims service delivery whilst reducing the total cost of claims, and recommend enhancements Support with new business presentations to provide details of QBE Claims Service Offering and establish the best claims handling solution Develop relationships with key stakeholders/business managers for own portfolio to enable the business Claims function to fully support their needs Represent claims in Internal / External meetings with our Customers About you:      Strong relationship management skills Good negotiation and communication skills Leadership and project management experience Resource and budget management experience The ability to use office applications, Word, Excel, Access, PowerPoint, and produce detailed reports at various levels Broad experience of working in commercial insurance claims would be advantageous Benefits   We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!         30 days holiday a year  with the option to buy up to 2 additional days.     Flexible working  - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.     Pension –  you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.     Private medical insurance  – we fund fully comprehensive private medical cover for you and all the family.      Family friendly policies  – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.     Short term remote work abroad  - you can request up to 20 days per year to work remotely from certain locations abroad.     Sustainable investing  - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.     Cycle-to-Work  – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.     To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations   Awards & Recognition    We value our employee’s experience with us and are proud to have been recognised for the following awards:   Insurance Post British Insurance Awards 2025:  Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year  Insurance Post British Insurance Awards 2023:  QBE rated as a 5-Star Employee   To learn more about our achievements, click  here   How to Apply     If you’re looking for a career that combines your expertise and your empathy, click   Apply today.    Your career. At the heart of it.    Skills: Claims Administration, Coaching, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Portfolio Management, Process Improvements, Relationship Management, Risk Management, Service Delivery, Sound Judgment, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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