People Service Delivery Partner job opportunity at QBE Insurance Group.

Home Jobs In Philippines Tag: Job People Service Delivery Partner position at QBE Insurance Group


DatePosted 30+ Days Ago bot
QBE Insurance Group People Service Delivery Partner
Experience: 3-years
Pattern: full-time
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degreeAssociate
loacation Cebu, Philippines, Philippines
loacation Cebu, Philippi..........Philippines

Primary Details Time Type: Full time Worker Type: Employee The People Service Delivery Partner is required to work with the onshore People Operations Manager partnering with the People Delivery team based in the Global Shared Service Centre (GSSC) ensuring that the service always meets high quality standards whilst working in a fast paced and constantly changing business environment. As part of the EO People Service Delivery team, work in partnership with the Global People Digital team on future system enhancements and changes to Workday and other Global People Solutions and associated processes to deliver an excellent employee experience both globally and locally. Primary Responsibilities Contribute towards HR strategy and plans and help deliver operational agendas ensuring key issues are considered in planning across the EO division (covering 15 different countries) Determine own work priorities and activities in line with agreed plans to ensure the achievement of the HR team’s objectives. Comply with proper internal controls to conduct job functions/carry out responsibilities/administrative activities. Participate in key HR projects to support the achievement of project objectives and delivery of business goals. Provide input for and assist in driving improvements to HR Policies, practices and processes across sites/countries, taking into account cultural differences. Work together with the People Operations Manager partnering the onshore relationship with the GSSC. Act as a Workday super user, being a go-to specialist for Workday and process issues and challenges within the People team. Overseeing escalated enquires relating to GSSC and work with the GSSC to deliver the required outcomes. Identify knowledge gaps and work with the GSSC Process Leads to build action plans •Lead the writing, review and redesign where appropriate of working desktop procedures •Deliver expert process advice and guidance to the GSSC. Establish, maintain and monitor service standards both internally and externally in order to ensure delivery of excellent service to the business. Coordinate and contribute towards developing awareness of HR Risks across the team and wider business, which ensures that work activities are undertaken in line with best practice and are compliant with internal and regulatory standards. Actively coach and mentor the GSSC & onshore HR on new and existing processes to build knowledge and expertise in the team Actively engage and influence a diverse set of stakeholders – from the GSSC, Country HR teams and Global HR teams Working understanding of all legislative and company policies and guidelines across a complex division. Support the operationalisation of People team projects, providing Workday, process and GSSC expert knowledge. Identify and design service enhancement improvements for the GSSC and the wider HR team. Collaborating with global colleagues and peers to ensure consistency across all divisions. Contributing to the HR Digital delivery and governance framework Share best practice with the People Operations team, leverage learnings and opportunities. •Understanding of cross functional processes including data flows across the enterprise for key activities such as joiners, movers and leavers. Provide out-of-scope country people operational and technical support. Develop and maintain effective relationships with stakeholders and apply influencing, negotiation, and consultation skills in achieving desired outcomes. Working in partnership with onshore teams such as People Admin, People Advisors, Payroll, Reward, ER relating to GSSC processes and escalations. Required Education Bachelor's Degree or equivalent combination of education and work experience Required Experience 3 years relevant experience Preferred Competencies/Skills Ability to influence stakeholders and build effective customer relationships. Written and verbal communication skills Ability to review and interpret data Ability to transfer knowledge and provide training in systems and processes A good balance of conceptual and analytical thinking and problem solving skills Ability to produce solutions to moderately complex problems Able to understand and follow complex instructions relayed verbally and in writing Identify trends in data Assume a methodical approach to a given situation and developing a systematic procedure as a response Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ability to communicate technical information and ideas so others will understand Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Preferred Knowledge Extensive understanding of HR policy and end to end HR process/ procedure Advanced knowledge to provide human resources related support to multiple business segments, including managing payroll and benefits changes. Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance Knowledge/ experience in Workday administration an advantage Skills: Collaboration Tools, Communication, Conflict Management, Critical Thinking, Customer Service, Employee Relations Investigations, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Strategic Human Resources Leadership, Strategic Leadership, Talent Management, Team Development, Waterfall Model How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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