Universal Advisor job opportunity at Firstrand.

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Firstrand Universal Advisor
Experience: 3-years
Pattern: full-time
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degreeMBA
loacation Brits, South Africa
loacation Brits....South Africa

Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Hello Future Universal Advisor   Welcome to   FNB , the home of the   #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.   As part of our   FNB Points of Presence (POP)   team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively   identifying   customer needs and providing   appropriate banking   solutions.   As a   Universal Advisor , you will   be responsible for   delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance   while actively promoting digital and self-service channels.   Now’s the time to imagine your potential in a team where you can become the best version of yourself.     Are you someone who can:   Engage customers in   a positive and professional   manner   by being helpful    by living up to our brand promise of   “How can we help you?”   at all times   Understand customer needs   to   i dentify , sell, and cross-sell products aligned to customer needs   and   provide   appropriate banking   and financial solutions     Educate customers on the correct banking platforms suited to their needs   to proactively migrate customers to digital, e-Channels, and self-service platforms   Fulfil transactions above set benchmarks while delivering exceptional service   Manage leads, referrals, and customer follow-ups within agreed turnaround times   Maintain   accurate   customer records and ensure compliance with FAIS, FICA, TCF, and internal governance   Always conduct yourself in an ethical and professional manner   Take accountability for personal performance, learning, and career development   Stay informed on product offerings, systems, and industry developments   Contribute to team success and adapt to changing customer and business needs     Qualification & Experience Requirement    Minimum Qualification: Grade 12/ NQF Level 4     Preferred Qualification: NQF Level 5 Certificate   in   Banking, Business Administration, Customer Service, or related fields recognized by FAIS   1–3 years of experienc e   in customer‑facing environments, service delivery, or client support within financial services     You will be an ideal candidate if you   possess   the following:   Strong understanding of FAIS, TCF principles, and regulatory compliance   Proven ability to meet sales, service, and customer experience targets   Must not be an unrehabilitated insolvent     You will have access to:   Opportunities to build strong customer relationships within a dynamic POP environment   A challenging, fast-paced branch setting   Continuous learning and development aligned to your career path   Opportunities to make a meaningful impact as a brand ambassador within a local market     You can be a match if you are:   Client-focused with a strong ethical mindset   Passionate about service excellence and problem-solving   Confident in needs-based selling and solution delivery   Agile, adaptable, and comfortable in a high-volume environment   A strong communicator with excellent interpersonal skills   Results-driven with strong planning and organisational skills   Detail-oriented with high compliance awareness   Able to work independently and collaboratively within a team     Apply now   if you are ready to take the next step in your career as an   FNB Points of Presence: Universal Advisor . We look forward to engaging with you!   All appointments will be made in line with   FirstRand Group’s Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may   disclose   disability information on a voluntary basis. This information w i ll be kept confidential unless required by law.   Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 15/03/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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