Branch Advisor FAIS job opportunity at Firstrand.

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Firstrand Branch Advisor FAIS
Experience: 3-years
Pattern: full-time
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degreeMBA
loacation Port Nolloth, South Africa
loacation Port Nolloth....South Africa

Job Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. H e llo Future   Branch Advisor   Welcome to   FNB , the home of the   #changeables .   We strive to be a trusted partner helping to create a better world by providing   innovative , contextual, and integrated financial solutions .         As part of our team in   FNB Points of Presence   (POP) , you will be surrounded by unique talents, and an   inclusive   environment   which   value our differences and   that lives up to the promise of   being deeply invested .    As   a   Branch Advisor , y ou will   be   responsible for   providing compliant, professional financial advice and   to walk   in and existing clients within a   high-volume   service   branch environment. The role focuses on understanding client financial needs, offering   appropriate product   solutions, and ensuring ongoing client relationship management in line with FAIS , FICA   legislation   and Treating Customers Fairly (TCF) principles   and FNB governance .   Now’s the time to imagine your potential in a team where   you can become the best version of yourself .   Are you someone who can:   Build and manage long-term client relationships to support retention and growth   Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.   Educate customers to the correct Banking platform aligned with their needs.   Connect with our customers by living up to our brand promise of “how can we help you?”   at all times.   Analyze   customer   data and   p rovide   appropriate financial advice and solutions aligned to client financial goals   and   in accordance with   FAIS requirements   Maintain   accurate   and complete client records and documentation   Achieve individual and branch sales and service targets   Conduct yourself in an ethical manner.   Take   accountability for   your own   performance, personal and career development.   Show empathy   to   customers.   Stay updated on industry trends and product knowledge.    Manage leads, referrals, and client follow-ups within agreed turnaround times   Qualification & Experience Requirement    Minimum Qualification: Grade 12/ NQF Level 4      Preferred Qualification: NQF Level 5 Certificate   in   Banking, Business Administration,   Customer Service, or related fields recognized by FAIS   1–3 years of experience   in customer‑facing environments, service delivery, or client support within financial services   You will be an ideal candidate if you   possess   the following :   Strong understanding of FAIS, TCF, and client-centric advice principle s     Proven ability to meet sales, service, and compliance targets   You will have access to:    Opportunities to   build relationships as part of a dynamic   team.   A challenging working environment     Personal and professional growth   Opportunities to   have an impact   on   a local market as a brand   ambassador.     You   can be a match if you are:    Client-focused and   have an   ethical approach to advice   Enjoy solving problems.   Persuasive selling skills   Agile and Flexible   Strong communication   and interpersonal skills   Results-driven with strong planning and organization skills   Attention to detail and high compliance awareness   Ability to work independently and within a team     Apply now   if you are ready to take the next step in your career as an   FNB Points of Presence:   Branch Advisor , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance     All appointments will be made in line with   FirstRand Group’s Employment Equity plan . The bank supports the recruitment and advancement of individuals with disabilities.   In order for   us to fulfill this purpose, candidates can   disclose   their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to   disclose   this information to other parties.    Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 15/03/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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