Sales Advisor job opportunity at Firstrand.

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DatePosted 6 Days Ago bot
Firstrand Sales Advisor
Experience: General
Pattern: part-time
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loacation Cape Town, South Africa
loacation Cape Town....South Africa

Job Description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Hello   Future   Sales Advisor     Welcome to   FNB   -   DirectAxis   the home of the #changeables. We   design for   the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.      As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.     Are you someone who can:     To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives     You will be an ideal candidate if you have:     Matric (Grade 12)   Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.   P revious   unsecured   lending ( Advantageous)       You will have access to:      Opportunities to network and collaborate.   A challenging working environment   Opportunities to innovate.     You will be a match if you   can :   Act responsibly with work related resources to contribute to cost containment.   Address customer needs   in order to   meet or exceed customer expectations.   Build and   maintain   stakeholder relationships.   Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.   Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.   Be flexible and adapt to changing circumstances.   Deliberately seek diverse opinions, build on   ideas   and do not duplicate effort.   Participate in the innovation process in the business and contribute toward new innovations against   objectives .   Plan and complete activities within area of work to meet set time and quality standards.   Adhere to schedules to perform assigned work Attend (and   facilitate ) meetings as and when   required .   Maintain documentation and share information with the team where applicable.   Execute own work   in accordance with   the organisational values and code of ethics.   Comply with   and adhere to   identified   governance and compliance standards and escalate problems for investigation and resolution.   Identify   and escalate risk as normal part of work.   Contribute to client service delivery culture through adherence to approved organisational service delivery principles.   Resolve customer dissatisfaction/complaints by taking ownership of the problem.   Deliver exceptional service adhering to relevant SLA agreements and offering   appropriate solutions .   Plan and schedule activities to improve service.   Respond to customer queries logged via phone,   email   and live chat to ensure full resolution of the query.   Follow up with customers to ensure resolution of query by other stakeholders where relevant.   Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.   Assess own performance through   seeking   timely   and clear feedback and request training where   appropriate .   Demonstrate teamwork as a valued team player.   The incumbent will   be required   to work on a shift basis, scheduled between 08:00 and 20:00, Monday through Sunday.     Additional Requirements:      Apply now if you are interested in taking the next step. We look forward to   engaging with   you!   All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities.   In order for   us to fulfill this purpose, candidates can   disclose   their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to   disclose   this information to other parties.    Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 12/03/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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