Technical Service Administration Trainee ( Field Service Operations) - Early Careers Program job opportunity at Alcon.



DatePosted 3 Days Ago bot
Alcon Technical Service Administration Trainee ( Field Service Operations) - Early Careers Program
Experience: General
Pattern: full-time
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degreeMaster's (M.A.)
loacation Warszawa, Poland, Poland
loacation Warszawa, Pola..........Poland

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Technical Service Administration Trainee (Field Service Operations) will be responsible for the administrative processes in the TS team focusing on the transactional processes by providing efficient support in response to customer needs in accordance with standard operatorial procedures to achieve financial, quality and customer satisfaction targets. In this role, a typical day will include: Processing of customer service requests, internal service requests and other inquiries Handle customer direct parts requests including ordering and invoicing Dispatch engineers on customers and internal demands including case and work-order creation and management. Maintain high data integrity with the Installed Base data in CRM including connections to other systems Setup of new service contracts including creation of PM plans Renewals of existing service contracts including creation/maintenance of PM plans Maintain service contracts billing plans and invoicing in ERP system Manage master data in ERP and CRM, including materiel configuration, extension, pricing etc. Manage spare parts orders and receiving in collaboration with engineers and warehouse. WHAT YOU’LL BRING TO ALCON: High level of customer and solution orientation Proficiency in English and other EU language Excellent MS office skills; SAP/SalesForce nice to have Knowledge of Master data management in ERP and CRM Good analytical skills Strong attention to detail and accuracy Willingness to learn Positive attitude and ability to work in fast-paced project environment HOW YOU CAN THRIVE AT ALCON: Opportunity to join growing, early-stage organization built within a mature, stable global company Friendly working environment and a diverse and highly motivated team Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row Truly international environment and daily interactions with colleagues and stakeholders from all over the world Hybrid model of work (3/2/weekly) Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw Alcon Careers See your impact at alcon.com/careers ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker    You are applying to be part of the Alcon Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future, then please submit your CV or resume.

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