Associate II, Customer Service job opportunity at Alcon.

Home Jobs In Canada Tag: Customer Service Associate II, Customer Service position at Alcon


DatePosted 27 Days Ago bot
Alcon Associate II, Customer Service
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Service

Copy Link Report
degreeAssociate
loacation Mississauga, Canada, Canada
loacation Mississauga, C..........Canada

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate II supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at Mississauga, Canada . In this role, a typical day will include: Accurately and efficiently process, release, and track orders in all available platforms. Remain current on all products, processes, policies, and procedures. Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries. Effectively use multiple tools and resources to resolve inquiries within our defined service standards Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and making recommendations to help develop and implement strategies to resolve the issues to improve the service experience. Recommend resolutions to issues and initiate within guidelines. Actioning specific customer facing initiatives that may vary in timelines and expectations Supporting outbound campaign to provide value-added services to our internal/external customers.  i.e.: increasing digital footprint, proactive measures for specific project initiatives which could include analytical research i.e. Service Level Analysis, Customer Score Card Analysis and inventory management.  WHAT YOU'LL BRING TO ALCON: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization. Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering). Proficient in all MS Office Suite. Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented. Critical thinking and challenging status quo. Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders. Adapts to change and strives for continuous improvement. Bilingualism, advanced written and verbal communication in English and French required. Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.) Salary Range: $25.00 – $41.80 CAD per hour HOW YOU CAN THRIVE AT ALCON: Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives. Grow your career in a highly collaborative and diverse environment. Alcon provides robust benefits package including health, life, retirement, paid time off, and much more! Alcon Careers See your impact at alcon.com.career #LI-DNI ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker    Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.  

Other Ai Matches

Accounts Receivable Trainee with Nordic (Swedish, Norwegian, Finish) - Early Careers Program Applicants are expected to have a solid experience in handling Norwegian, Finish) - Early Careers Program related tasks
Responsable Scientifique et Formation - Vision Care CDD Applicants are expected to have a solid experience in handling Job related tasks
Sales Specialist - Surgical Applicants are expected to have a solid experience in handling Job related tasks
Sr. Associate I Customer Service Support (Customer and Pricing Master Data Administrator - Korean Speaker) Applicants are expected to have a solid experience in handling Job related tasks
Principal I, Software Engineering - Digital Health Applicants are expected to have a solid experience in handling Software Engineering - Digital Health related tasks
NPI / Process Engineer Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative (m/w/d) Applicants are expected to have a solid experience in handling Job related tasks
Operator II, Production Technical Operations - Phaco Secondaries (Sunday - Thursday, 10:30 PM EST - 6:30 AM EST) Applicants are expected to have a solid experience in handling Production Technical Operations - Phaco Secondaries (Sunday - Thursday, 10:30 PM EST - 6:30 AM EST) related tasks
Technician II, Chemical Production Operations Applicants are expected to have a solid experience in handling Chemical Production Operations related tasks
Sr. Associate, Quality Control Lab - Microbiology Applicants are expected to have a solid experience in handling Quality Control Lab - Microbiology related tasks
Sr Manager Talent Acquisition Operations Applicants are expected to have a solid experience in handling Job related tasks
Auto Process Machinist (Monday – Friday, 3:00 PM EST – 11:00 PM EST) Applicants are expected to have a solid experience in handling 3:00 PM EST – 11:00 PM EST) related tasks
Associate, Quality Assurance Applicants are expected to have a solid experience in handling Quality Assurance related tasks
remote-jobserver Remote
Account Manager-Manchester, NH Applicants are expected to have a solid experience in handling NH related tasks
Sr. Associate I, Surgical Field Sales Applicants are expected to have a solid experience in handling Surgical Field Sales related tasks
Manager I, Engineering Project Management Applicants are expected to have a solid experience in handling Engineering Project Management related tasks
Technical Service Administration Trainee ( Field Service Operations) - Early Careers Program Applicants are expected to have a solid experience in handling Job related tasks
OPERATOR Applicants are expected to have a solid experience in handling Job related tasks
Sr. Associate II, Surgical Field Sales Applicants are expected to have a solid experience in handling Surgical Field Sales related tasks
Sr. Associate I, Software Engineering Applicants are expected to have a solid experience in handling Software Engineering related tasks
Electro Mechanic Applicants are expected to have a solid experience in handling Job related tasks
Technician II, Quality Operations Applicants are expected to have a solid experience in handling Quality Operations related tasks
Sr. Associate I Customer Service Support (Customer and Pricing Master Data Administrator - Japanese Speaker) Applicants are expected to have a solid experience in handling Job related tasks