Associate Analyst, Business Systems, Salesforce L2 Support job opportunity at Edwards Lifesciences Corporation.

Home Jobs In India Tag: Business Systems, Salesforce L2 Support Associate Analyst, Business Systems, Salesforce L2 Support position at Edwards Lifesciences Corporation


DatePosted 6 Days Ago bot
Edwards Lifesciences Corporation Associate Analyst, Business Systems, Salesforce L2 Support
Experience: 3-years
Pattern: full-time
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Business Systems, Salesforce L2 Support

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loacation India-Hybrid, India
loacation India-Hybrid....India

Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most. Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions. Edwards Lifesciences is seeking a Salesforce L2 Support Analyst / Junior Salesforce Administrator to support business‑critical Salesforce applications in a regulated, global environment. This role focuses on production support, system administration, incident resolution, and operational stability, while also contributing to minor enhancements and continuous improvement initiatives. This role is suitable for a certified junior Salesforce professional looking to grow within enterprise IT operations and platform administration. This position is an “ onsite ” role and will be based in “ Pune, India ”. How you will make an impact:   • Provide Level 2 (L2) support for Salesforce production environments, ensuring system stability and timely resolution of incidents and service requests • Act as a functional and technical point of contact for Salesforce‑related issues escalated from L1 support or business users • Perform Salesforce administrative activities, including: - User and access management - Profiles, roles, permission sets - Basic configuration (fields, page layouts, validation rules, flows) • Troubleshoot issues related to Salesforce configuration, integrations, and data quality • Support release and deployment activities in collaboration with Tech Leads, QA, and Release Management • Participate in UAT support, defect triage, and post‑deployment validation • Maintain and update system documentation, operational procedures, and knowledge articles • Ensure compliance with internal IT standards, change management, and validation processes • Identify recurring issues and propose operational and process improvements What you will need (Required): • Salesforce Administrator Certification (ADM‑201) • Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience) • 1–3 years of experience in: - Salesforce administration, support, or CRM operations - L2 application support in an enterprise environment • Solid understanding of: - Salesforce core objects and data model - Security model (profiles, roles, permission sets) - Basic automation (Flows, validation rules) What else we look for (Preferred): • Experience working in a global, matrixed IT organization • Familiarity with ITSM tools (e.g., ServiceNow, Jira) • Exposure to regulated environments (GxP, FDA, SOX, or similar) is a plus • Strong analytical and problem‑solving skills • Ability to communicate clearly with both technical and non‑technical stakeholders • Willingness to follow structured processes while continuously improving them • Ability to work independently while collaborating effectively within a distributed team Additional certifications are preferred: • Salesforce Advanced Administrator • Salesforce Platform App Builder • ITIL Foundation (or working knowledge of ITSM processes) • Salesforce Service Cloud Consultant This role is critical to ensuring the reliability, compliance, and usability of Salesforce within Edwards Lifesciences. The L2 Support Analyst acts as a stability anchor for the platform, enabling business teams to operate efficiently while ensuring IT standards and quality are upheld.

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