Coaching Operations & Client Experience Manager job opportunity at ScaleSource, Inc..

Home Jobs In Colombia Tag: Job Coaching Operations & Client Experience Manager position at ScaleSource, Inc.


Date2026-02-20T22:05:17.079Z bot
ScaleSource, Inc. Coaching Operations & Client Experience Manager
Experience: 2-years
Pattern: full-time
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Colombia

🔥 Skool Practice Manager & Client Experience Lead Remote | Quarterly International Travel Required $1,500/month – First 6 months $1,750/month – Months 7–12 $2,000/month – After 12 months Annual performance bonus target: 50% of base salary Build the backend. Protect the clients. Help scale a global coaching movement. 🚀 About This Role (Read This Carefully) This is not an admin job. This is not a content creator job. This is not a “just post on social” job. You will run the operational engine behind a global coaching business serving founders and leadership teams across the U.S., Africa, LATAM, and Asia. You must know Skool . Not “I’ve heard of it.” Not “I can learn it.” You must have actively managed a Skool course for at least 12 months. You will: Build and organize courses Manage client experience Execute outbound campaigns Keep communication tight Protect the brand Travel internationally once per quarter If you love structure, momentum, and building something that actually matters — keep reading. If you want slow and safe, this is not your seat. 🎯 What You’ll Own 1️⃣ Skool & Course Operations (Your Core Job) Build and manage courses inside Skool Organize modules and curriculum Upload recordings within 48 hours Improve onboarding flows Maintain clean course structure Track engagement and retention Keep the backend tight and world-class If links break or modules are messy, that’s on you. 2️⃣ Client Experience & Communication Our clients are founders. Busy. Driven. Paying real money. You will: Manage inbound email + LinkedIn DMs Respond within 24 hours Coordinate scheduling + follow-ups Track renewals and retention Conduct proactive check-ins Keep CRM spotless Clients should feel taken care of, not managed. 3️⃣ Outbound & Subscriber Growth You must be comfortable executing at volume. Large distribution email campaigns LinkedIn outreach sequences Cold calls to warm prospects Tracking conversion metrics Supporting list growth initiatives We move fast. You can’t be allergic to outreach. 4️⃣ Social & Practice Support Manage Social Media posting calendar Post content consistently Respond to comments & DMs Help support launches You don’t need to be a creative genius. You do need to be organized and consistent. 5️⃣ Light Creative Support Trim videos Upload clips Create simple Canva graphics Organize content assets Basic editing comfort required. This is not your main job. 🌎 Travel Requirement You must be comfortable traveling internationally at least once per quarter to support: Live events Cohort workshops Partner meetings Content capture Passport required. Travel fully covered. ✅ Required Experience Be honest when applying. Minimum 6 months actively managing a Skool course 2+ years supporting a business coach, consultant, or professional services firm Experience contributing to a coaching program with 100+ paying members Experience executing outbound campaigns (email + LinkedIn + calls) Experience with AI and Automation Workflows (Zapier) Strong written and spoken English Organized, systems-driven, proactive 💪 Strongly Preferred Helped scale a course from early stage to 100+ members Helped grow an email list to 10,000+ CRM management experience Familiarity with EOS concepts Experience supporting cohort launches You don’t need to have built it alone — but you need to have been in the trenches. 📊 KPIs (How You’ll Be Measured) No guessing. Platform Recordings uploaded within 48 hours 75%+ onboarding completion 60%+ monthly active member rate < 8% monthly churn Client Experience < 24-hour response time 8/10+ satisfaction rating 70%+ renewal rate Zero missed follow-ups Outbound 100 outbound touches per day (mixed channels) 2–5 booked calls per week from outbound Email campaigns sent on time CRM 100% accurate Special Note: We move fast. We don’t babysit. We don’t do corporate politics. If you like structure, ownership, travel, and building something global — apply. If you want predictable, safe, and working less than 40 hours per week, this isn’t it. Be honest when applying. Minimum 12 months actively managing a Skool course 3+ years supporting a business coach, consultant, or professional services firm Experience contributing to a coaching program with 100+ paying members Experience executing outbound campaigns (email + LinkedIn + calls) Experience with AI and Automation Workflows (Zapier) Strong written and spoken English Organized, systems-driven, proactive 💪 Strongly Preferred Helped scale a course from early stage to 100+ members Helped grow an email list to 10,000+ CRM management experience Familiarity with EOS concepts Experience supporting cohort launches You don’t need to have built it alone — but you need to have been in the trenches. You must be comfortable traveling internationally at least once per quarter to support: Live events Cohort workshops Partner meetings Content capture Passport required. Travel fully covered.

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