Patient Coordinator job opportunity at Treantly.

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Date2026-02-26T22:26:53.137Z bot
Treantly Patient Coordinator
Experience: General
Pattern: Full-time
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Philippines

Job Description: Patient Coordinator Industry : Dermatology & Aesthetic Clinic Location : Remote Hours : 30+ hours per week, EST About the Role We are hiring a Patient Coordinator / Patient Success Manager to support a growing dermatology and aesthetic clinic. This role is responsible for managing patient inquiries, scheduling appointments, maintaining accurate records in the EMR system, and ensuring a smooth and professional patient experience from first contact through appointment confirmation. The clinic has established workflows and processes in place. Training materials will be provided to ensure a smooth onboarding experience. Key Responsibilities Lead & Patient Intake Management Answer incoming calls and respond to online inquiries promptly and professionally Follow up with new leads via phone, SMS, or email Verify and enter patient demographic information into the EMR system Ensure new patient registrations are accurate and complete Appointment Scheduling & Confirmation Schedule and reschedule appointments based on availability Send appointment confirmations and required forms via SMS and email Collect deposits using a secure payment link to confirm bookings Coordinate scheduling logistics between patients and providers Administrative Support Maintain organized and accurate records within the EMR system Attach and track required patient forms prior to appointments Provide general administrative support to ensure smooth clinic operations Communicate clearly with patients regarding appointment details, deposits, and next steps Nice-to-Have (Not Required) Assist with light social media management or online engagement support Qualifications Previous experience in healthcare, medical office, dermatology, aesthetics, or a similar patient-facing environment Experience working with EMR systems or medical scheduling software Strong verbal and written English communication skills Comfortable handling phone calls and patient communications Detail-oriented with strong organizational skills Experience collecting payments or handling secure payment links is a plus Able to follow structured workflows and established processes Social media experience is a bonus but not required Work Schedule 30+ hours per week Must be available during clinic business hours Training and process documentation will be provided Ideal Candidate You are organized, patient-focused, and comfortable managing both calls and administrative tasks. You understand the importance of professionalism in a healthcare setting and can confidently follow systems and processes to ensure every patient interaction is handled smoothly.

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