Analyst People Support, Asia job opportunity at Xylem Inc.

Home Jobs In India Tag: Asia Analyst People Support, Asia position at Xylem Inc


DatePosted 5 Days Ago bot
Xylem Inc Analyst People Support, Asia
Experience: 3-years
Pattern: full-time
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Asia

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degreeAssociate
loacation Bangalore, India
loacation Bangalore....India

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Key Responsibilities   Respond to Tier 1 HR inquiries via case management tools, ensuring   timely   and   accurate   resolution.   Handle   more complex   customer queries/requests escalated   by   Associate Analysts   People Support .   Provide guidance on HR policies, procedures, and system navigation to employees and managers.   Promote and educate users on self-service tools and resources.   Serve as a point of contact for escalated or complex inquiries requiring policy interpretation or cross-functional coordination   within   People   Support team .   Collaborate with global   and o t her regional   People   Services   team members   to   align   processes, share best practices, and support global consistency.   Contribute to the creation and maintenance of knowledge articles and standard operating procedures.   Critically evaluate information gathered from multiple sources, reconcile   conflicts   and research inconsistencies in information before resolving customer   qu eries .   Identify   trends in   inquiries and recommend   process   or content improvements.   Support onboarding and   training of   team members .   Be up to speed on the latest policy , process   changes in   People   Support   scope and   train   the   Associate Analysts   People Support   as applicable     Qualifications   Bachelor’s degree in Human Resources , Business Administration, or related   f ields .   Minimum 3   years of experience in HR shared services or operations.   Experience with HRIS platforms   ( i.e .   Workday , Success Factors)   and case management tools ( i.e ., ServiceNow, Workday Help).   Knowledge in Workday is preferred.   Strong communication , problem-solving, and customer service skills.   English language is  required .   Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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