Customer Support Associate job opportunity at Xylem Inc.

Home Jobs In United States Of America Tag: Job Customer Support Associate position at Xylem Inc


DatePosted 13 Days Ago bot
Xylem Inc Customer Support Associate
Experience: General
Pattern: full-time
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loacation Dubois - Liberty, United States Of America
loacation Dubois - Liber..........United States Of America

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Customer Support Representative The Customer Support representative is responsible for providing order processing and sales-related support to both internal teams and external customers. This role serves as a key point of contact for customer inquiries, offering product and service information, assisting with issue resolution, and ensuring accurate and timely order processing. Core Responsibilities The successful candidate will be able to perform each essential duty satisfactorily, including: Order Management Accurately process product and service orders received from the sales team or directly from customers. Proactively monitor and update the order backlog to ensure all order details remain current and accurate. Deliver timely updates on order status, changes, and issues to all relevant stakeholders. Cross-Functional Coordination Collaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations. Coordinate with operations and shipping teams to ensure customer requests are met in a timely manner. Documentation Management Maintain organized digital customer files, including purchase orders, change notices, and related documents. Customer Billing Resolution Investigate and resolve customer billing inquiries or disputes referred by the accounts receivable or collections team. Sales Support Work closely with the sales team to ensure customer needs are understood and met. Customer Inquiries Listen and understand customer inquiries to provide accurate and timely information. Research and troubleshoot complex issues. Communicate effectively and professionally with customers. Order Processing Precisely enter and process customer orders, verifying order details, pricing, and shipping information. Customer Account Management Update and maintain customer accounts with accurate information. Respond to account inquiries, making necessary changes or updates. Keep detailed records of customer interactions and transactions. Collaboration and Continuous Improvement Work with other departments to resolve customer issues efficiently. Share feedback and suggestions to improve the customer experience. Participate actively in training and development programs to enhance customer service skills. Stay up-to-date on company products, services, and policies to provide accurate information to customers. High Impact Behaviors Continuous Professional Development: Commit to lifelong learning and staying informed on industry trends and best practices. Collaboration and Teamwork: Contribute effectively to team goals and leverage diverse perspectives for better solutions. Results-Driven Performance: Set and maintain high performance standards, focusing on achieving objectives efficiently and effectively. Qualifications High school diploma or GED required; degree in Marketing or a related field preferred, or equivalent work experience. Experience in customer service or sales principles and practices. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Excellent written and verbal communication skills. Ability to work collaboratively in a team environment. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively. Why Xylem?   We believe in supporting our employees both professionally and personally. Our benefits include:  Paid parental leave, maternity support, and fertility benefits   Flexibility and hybrid work options where applicable    Health, dental, and vision insurance from day one   Emotional health and wellness programs and Volunteer program (Watermark)    Paid time off (PTO)/Flexible time off (FTO) and paid holidays   Career development, advancement, tuition reimbursement, and student loan forgiveness   Generous retirement savings plan with company contribution   Employee recognition and discount programs  The estimated pay range for this position is $24-28. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.       Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation  

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