Technical Support & SVC Coordinator job opportunity at Samsung.

Home Jobs In Slovenia Tag: Job Technical Support & SVC Coordinator position at Samsung


DatePosted 30+ Days Ago bot
Samsung Technical Support & SVC Coordinator
Experience: 5-years
Pattern: full-time
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loacation Letaliska cesta, Ljubljana, Slovenia, Slovenia
loacation Letaliska cest..........Slovenia

Position Summary Role and Responsibilities DTV Technical Support & Training Engineer  (Main) Technical support for Authorized Service Centres (ACS`s) Service Network management in Technical (Audit) Service and product Quality issue coordintion Feedback to SEC areas to improve based on Warranty Bill analysis in technical Report back to Samsung Electronics (SEC) on incoming Quality trend Review and analyze the quality trend Create training plans based on new product/technology introduction DTV Service activity for CE product Service quality improvement SVC Weekly report & Monthly report Tech Return product inspection & Scrap SVC Coordinator (SI) Service Network management  (Coordination) Service Network optimization Service Network management (SVC KPI, Agreement) Local Service Coordination Service Issue coordinate Cover all Service legal issues Service satisfaction measuring & Improvement Local information collection about service Consumer complaints and inquiries coordinate Competitor’s information report PL management (SI) PL system management (PL investigation and Report) To support direct supervisor upon whose request performs all other task Skills and Qualifications Qualification/Experience Electro-technical education Technical background with CE products Min. 5 years of experience on the Field in repairing CE products Knowledge Upper-intermediate command of English and native fluency in Slovene Advanced user of MS Office (Word, Excel, PowerPoint) Job related Skills Excellent organization, co-ordination, and time-management skills Highly customer oriented with strong communication skills Good team player and relationship building skills Passionate and high level of responsibility Able to cope with paper work High ability to listen to a person and their needs and to explain * Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy . You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here : https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html

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