IT Process Owner - WashU IT - End User Services job opportunity at WashU.

Home Jobs In United States Of America Tag: Job IT Process Owner - WashU IT - End User Services position at WashU


DatePosted 30+ Days Ago bot
WashU IT Process Owner - WashU IT - End User Services
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Washington University Medical Campus, United States Of America
loacation Washington Uni..........United States Of America

Scheduled Hours 40 Position Summary Position provides operational framework, processes and tools to a specific organization to ensure responsiveness to our customers. This person is responsible for partnering within a department and across teams within WashU IT to increase process maturity and ensuring standards are followed which ensure continuity and consistency for all work processes. Job Description Primary Duties & Responsibilities: Develop and implement operational framework, tools and processes to ensure responsiveness to our customers. Using dashboards and metrics, analyze timeliness of resolution, incident recurrence and follow-up for service issues which enable service improvements. Partnering with the Service Management Office, work with EUS teams to establish standard operating procedures, policies, and SLAs (service level agreements) that comply with departmental and university standards. Provide visibility for EUS leadership and users into quality of our services. Perform process maturity assessments regularly to gauge success of service management team. Partner with the EUS Quality and Training team to recommend and develop training, templates and SLA/SOPs which will ensure consistency and continuity for service operations. Provide feedback internally for service enhancements and improvement of training programs. Participate in strategic planning for End User Services. Ensure adherence of services to departmental and university service standards. Act as a source of direction, training, and guidance for less experienced staff. Provide formal and informal feedback. Provide input for professional development. Mentor and coach professional staff within EUS on processes and best practices within the ITIL framework Perform other duties as assigned. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: Bachelor's degree Certifications /Professional Licenses : No specific certification/professional license is required for this position. Work Experience: Information Technology (6 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: Master's degree Certifications /Professional Licenses : ITIL Foundations - Axelos Global Best Practice, ITIL Foundations - Center for the Application of Information Technology Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Action Planning, Business Analysis, Business Information Systems, Communication, Customer Service, Higher Education Technology, Information Technology Infrastructure Library (ITIL), Learning Quickly, Matrix Management, Prioritization, Project Administration, Resource Planning, Time Management, Work Collaboratively Grade G16 Salary Range $96,000.00 - $169,300.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ . Accommodation If you are unable to use our online application system and would like an accommodation, please email   CandidateQuestions@wustl.edu   or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Other Ai Matches

RN Clinical Nurse Coordinator - Otolaryngology Applicants are expected to have a solid experience in handling Job related tasks
Medical Assistant III (Hybrid) - Neurology Applicants are expected to have a solid experience in handling Job related tasks
Assistant Vice Chancellor, Human Resources & Organizational Strategy (Hybrid) - WashU Medicine Applicants are expected to have a solid experience in handling Human Resources & Organizational Strategy (Hybrid) - WashU Medicine related tasks
Medical Assistant II - Neurology Applicants are expected to have a solid experience in handling Job related tasks
Grant Assistant (Hybrid) - Department of Medicine Applicants are expected to have a solid experience in handling Job related tasks
Associate Director of Finance and Accounting (Remote) - Brown School Applicants are expected to have a solid experience in handling Job related tasks
Laboratory Animal Technician I - Comparative Medicine Applicants are expected to have a solid experience in handling Job related tasks
Manager Marketing & Student Recruitment (Hybrid) - Institute for Informatics, Data Science & Biostatistics Applicants are expected to have a solid experience in handling Data Science & Biostatistics related tasks
remote-jobserver Remote
C-brAIn Chief Executive Officer (Remote) - Neurology Applicants are expected to have a solid experience in handling Job related tasks
Clinical Research Coordinator I (Clinic) - Medical Oncology Applicants are expected to have a solid experience in handling Job related tasks
Clinical Service Representative II - Pediatrics Ambulatory Care Applicants are expected to have a solid experience in handling Job related tasks
Course Coordinator - School of Public Health Applicants are expected to have a solid experience in handling Job related tasks
APP Fellowship - Psychiatry (Adult & Pediatrics) Applicants are expected to have a solid experience in handling Job related tasks
Case Worker I - Infectious Diseases Applicants are expected to have a solid experience in handling Job related tasks
Postdoctoral Research Associate - Pediatrics Rheumatology & Immunology Applicants are expected to have a solid experience in handling Job related tasks
Manager Clinical Trials - Cardiology Applicants are expected to have a solid experience in handling Job related tasks
Nurse Practitioner or Physician Assistant - Dialysis Center Applicants are expected to have a solid experience in handling Job related tasks
Dialysis Technician III Float - Kidney Center - Forest Park Applicants are expected to have a solid experience in handling Job related tasks
Research Technician II - Medical Oncology Applicants are expected to have a solid experience in handling Job related tasks
Research Technician II - Otolaryngology Applicants are expected to have a solid experience in handling Job related tasks
MRI Technologist - Radiology Applicants are expected to have a solid experience in handling Job related tasks
RN Dialysis Staff Nurse (Float) - Outpatient Dialysis (Forest Park) $5K Sign On Bonus Applicants are expected to have a solid experience in handling Job related tasks
Administrative Assistant II (Hybrid) - General Medical Sciences Applicants are expected to have a solid experience in handling Job related tasks