L2 VoIP Support Engineer job opportunity at Huzzle.

Home Jobs In Bolivia, Plurinational State of Tag: Job L2 VoIP Support Engineer position at Huzzle


Date2026-03-04T06:25:15.561Z bot
Huzzle L2 VoIP Support Engineer
Experience: 3-years
Pattern: Full-time
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degreeHigh School (S.S.C.E)
Bolivia, Plurinational State of

About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Key Responsibilities Perform advanced troubleshooting across all OSI layers (Layer 1–7) to diagnose and resolve network and VoIP issues. Identify and resolve connectivity problems related to TCP/IP, DNS, DHCP, NAT, and firewall rules . Configure, manage, and troubleshoot VPNs (IPSec/SSL), SD-WAN deployments, and site-to-site connections . Support and administer Cisco Meraki environments , including switches, routers, wireless access points, and firewalls. Diagnose VoIP-related issues such as packet loss, jitter, latency, SIP registration failures, and QoS misconfigurations. Manage and prioritise tickets in a high-volume inbound/outbound call environment. Escalate complex network outages appropriately while maintaining ownership of resolution. Maintain accurate documentation of troubleshooting steps, root cause analysis, and configuration updates. Collaborate with engineering and infrastructure teams to implement long-term network optimisations. 3+ years of experience in Network Support, IT Infrastructure Support, or VoIP Support roles . Proven hands-on troubleshooting experience using the OSI model methodology . Strong knowledge of TCP/IP, subnetting, DNS, DHCP, NAT, VLANs, and firewall rule management . Experience managing and troubleshooting VPNs, SD-WAN solutions, and Cisco Meraki environments . Familiarity with SIP protocols and VoIP systems. Experience working in a high-volume inbound/outbound call support environment . Strong analytical thinking and structured troubleshooting approach. Excellent verbal communication skills for client-facing technical discussions. Experience with ticketing systems and SLA-driven environments. Preferred Qualifications: Cisco certifications (CCNA or equivalent experience). Experience working with managed service providers (MSPs). Knowledge of QoS configuration and network performance monitoring tools.

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