WFM Analyst (Hybrid 11-7PM) job opportunity at AssistRx.

Home Jobs In United States Of America Tag: Job WFM Analyst (Hybrid 11-7PM) position at AssistRx


Date2026-02-12T16:02:58.469Z bot
AssistRx WFM Analyst (Hybrid 11-7PM)
Experience: 3-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Orlando, United States Of America
loacation Orlando....United States Of America

About AssistRx AssistRx combines technology, talent, and healthcare expertise to help life sciences companies improve patient access, visibility, and outcomes. Our solutions support patient support programs, reimbursement services, and therapy initiation across the healthcare ecosystem. We’re a fast-growing organization that believes our people are our strongest asset . At AssistRx, you’ll work alongside collaborative, mission-driven teams focused on innovation, operational excellence, and making a meaningful impact on patients’ lives. The Assistant Workforce Management Analyst plays a critical role in optimizing call-center operations across Patient Solutions and other business units. This role focuses on forecasting, scheduling, real-time queue monitoring, and performance analytics to improve productivity, service levels, and associate utilization in a high-volume patient support environment. This position partners closely with Supervisors, Managers, and Directors to deliver actionable insights that drive staffing decisions, operational efficiency, and exceptional customer experience. Ideal candidates will bring hands-on contact-center experience and working knowledge of leading WFM platforms such as Verint, NICE IEX, or similar solutions. Key Responsibilities Workforce Management & Real-Time Operations Monitor live call queues, intraday performance, and staffing thresholds to ensure SLA and service-level adherence Proactively identify staffing gaps and recommend real-time resource reallocation Administer volume contingency and surge plans as needed Forecasting, Reporting & Analytics Perform historical and intraday analysis to identify trends, patterns, and root-cause drivers of forecast variance Develop, maintain, and deliver dashboards, leadership reports, and real-time operational views Create staffing models based on call arrival patterns, workload assumptions, and productivity metrics Partner with leadership to model the impact of staffing changes on performance outcomes WFM System Administration & Optimization Serve as a subject matter expert for Workforce Management (WFM/WFO) platforms, including: Configuration, scheduling logic, algorithms, workgroups, skills, and workflows Multi-system reporting across telephony, CRM, and HR platforms Maintain integrations with external systems (e.g., ADP, JIRA, New Leaf, CRM tools) Ensure consistent processes and optimal utilization of WFM tools Continuous Improvement & Project Support Evaluate operational processes and recommend improvements to increase efficiency and scalability Lead or support workforce-related initiatives and projects aligned with business goals Communicate findings, insights, and recommendations clearly to cross-functional stakeholders High school diploma or GED plus 2–3 years of relevant experience , or equivalent combination of education and experience 2+ years of workforce management experience in a call-center or patient support HUB environment Strong understanding of contact-center KPIs , staffing strategies, and performance management Proven ability to analyze data, identify trends, and develop staffing recommendations Ability to work independently, manage priorities, and meet deadlines with minimal supervision Strong written and verbal communication skills Advanced proficiency in Excel (pivot tables, formulas, data analysis)

Other Ai Matches

Salesforce Reporting Analyst (Pharma) Applicants are expected to have a solid experience in handling Job related tasks
Senior Director, Patient Solutions Operations (call center) Applicants are expected to have a solid experience in handling Patient Solutions Operations (call center) related tasks
Project Manager - (Pharmaceuticals) Applicants are expected to have a solid experience in handling Job related tasks
Patient Care Coordinator, Hiring ASAP Tues-Friday 10:30-7, Sat 8a-2pm Applicants are expected to have a solid experience in handling Hiring ASAP Tues-Friday 10:30-7, Sat 8a-2pm related tasks
Nurse Educator (1099 Independent Contractor) Applicants are expected to have a solid experience in handling Job related tasks
Manager, Software Engineering (.NET & Salesforce) Applicants are expected to have a solid experience in handling Software Engineering (.NET & Salesforce) related tasks
Business Analyst ( Remote ) ( Healthcare ) Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Patient Access Specialist (English/Spanish) Applicants are expected to have a solid experience in handling Job related tasks
Project Manager - (Pharmaceuticals) Applicants are expected to have a solid experience in handling Job related tasks
Unarmed Office Security Associate (Phoenix) Applicants are expected to have a solid experience in handling Job related tasks
Data Engineer - Cloud Data Platform (Snowflake & dbt) Applicants are expected to have a solid experience in handling Job related tasks
Call Center Registered Nurse Applicants are expected to have a solid experience in handling Job related tasks
Patient Care Coordinator - Hiring ASAP Monday-Friday 10:30-7 Applicants are expected to have a solid experience in handling Job related tasks
Software Solutions Architect (HealthTech) Applicants are expected to have a solid experience in handling Job related tasks
Team Lead, Patient Solutions - Specialty Pharmacy Applicants are expected to have a solid experience in handling Patient Solutions - Specialty Pharmacy related tasks
Copay Support Specialist Applicants are expected to have a solid experience in handling Job related tasks
Account Care Educator - Specialty Pharmacy Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy - Patient Care Coordinator - Hiring ASAP Monday-Friday 10:30a-7p Applicants are expected to have a solid experience in handling Job related tasks
Human Resources Business Partner Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy Technician Call Center, Hiring ASAP Applicants are expected to have a solid experience in handling Hiring ASAP related tasks
Pharmacy Technician, Hiring ASAP Applicants are expected to have a solid experience in handling Hiring ASAP related tasks
Corporate Senior Accountant (Hybrid) Applicants are expected to have a solid experience in handling Job related tasks
Bilingual Patient Access Specialist (English/Spanish) Applicants are expected to have a solid experience in handling Job related tasks