Program Supervisor, Patient Services job opportunity at AssistRx.

Home Jobs In United States Of America Tag: Patient Services Program Supervisor, Patient Services position at AssistRx


Date2025-11-06T15:19:57.770Z bot
AssistRx Program Supervisor, Patient Services
Experience: 5-years
Pattern: Full-time
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Patient Services

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degreeAssociate
loacation Phoenix, United States Of America
loacation Phoenix....United States Of America

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities. Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence Coordinate and manage special projects which will frequently be cross-functional in nature Presents to external audiences (primarily healthcare providers and insurers) Education and experience required: Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting. Specific type of experience required: 3-5 years of financial assistance 1-3 years of specialty pharmacy or pharmacy insurance preferred 3-5 years of supervisor or lead experience Professional level knowledge of customer care techniques and processes. In-depth understanding of insurance plans and benefit structures. Been involved in or managed special projects in a call center or similar environment.

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