Customer Implementation Trainer (Bilingual) job opportunity at Davy Group.

Home Jobs In Canada Tag: Job Customer Implementation Trainer (Bilingual) position at Davy Group


Date2026-02-27T18:23:08.217Z bot
Davy Group Customer Implementation Trainer (Bilingual)
Experience: 1-years
Pattern: Full-time
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loacation Cambridge, Canada
loacation Cambridge....Canada

About MealSuite   MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.  About the Role We’re looking for a  Customer Implementation Trainer  to join our  Customer Implementation Team . Reporting to the  Manager, Customer Implementation Operations , you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.   What You’ll Do  Be the training & configuration expert  – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.  Collaborate cross-functionally  – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.  Communicate with stakeholders  – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.  Assist with troubleshooting  – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.   Champion our product  – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.    What You Bring  In-depth knowledge of MealSuite products  Experience delivering training, ideally with a highly complex product or subject matter  1+ years of hands-on experience in customer implementations and training within a SaaS environment Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.  A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner   Ability to thrive in a collaborative, fast-moving environment  Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)    This role requires a working proficiency in French. Compensation : $72,200–$75,000 CAD per year / $70,300–$74,000 USD per year    This role requires working onsite in our  Dallas or Cambridge office  two days per week .  If you’re more than an hour away, apply anyway we’re open to discussing options.    Why You’ll Love Working Here    Unlimited paid time off  – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.    Retirement savings support  – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.  Health benefits  – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.   Hybrid flexibility  – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.    Work-life balance  – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.    Participation in our equity program  – we’d love for you to share in MealSuite's success as we continue to grow!    Opportunities for career development and advancement  – we support our employees in pursuing and achieving their professional goals.    Purposeful work with a positive community impact  – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at   mealsuite.com/careers .    We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact  accommodations@mealsuite.com.  MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.  This is a current vacancy, and we are actively hiring for this position.   

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