Senior Digital Technical support (Banking ) job opportunity at TAWANTECH.

Home Jobs In Saudi Arabia Tag: Job Senior Digital Technical support (Banking ) position at TAWANTECH


Date2026-01-01T12:13:01.527Z bot
TAWANTECH Senior Digital Technical support (Banking )
Experience: 10-years
Pattern: full-time
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loacation Riyadh, Saudi Arabia
loacation Riyadh....Saudi Arabia

We are seeking a  motivated and customer-oriented bilingual professional (Arabic & English)  to join our  Digital Banking Support Team . The ideal candidate will provide  frontline support  for  retail and corporate clients , ensuring a smooth experience across all  digital banking channels  — including internet banking, mobile banking, and corporate e-channels. This role requires a combination of  banking knowledge, communication skills, and basic technical understanding  to follow up and coordinate with IT and business units effectively. Key Responsibilities: Handle customer inquiries and support requests related to  digital banking platforms  (retail and corporate). Log, track, and  follow up  on issues until resolution, ensuring timely updates to clients. Coordinate with  IT and operations teams  to resolve technical or functional issues. Support the  onboarding and activation  of corporate clients on digital banking channels. Provide clear and professional communication in  Arabic and English  through phone, email, or ticketing tools. Prepare  daily and weekly reports  on customer cases, common issues, and resolutions. Contribute to improving  customer experience  by identifying recurring problems or service gaps. Qualifications & Skills: Bachelor’s degree in  Business Administration, Information Technology, or related field . 6–10 years of experience in  banking customer support  or  digital channel operations . Understanding of  retail and corporate banking products and digital platforms . Excellent communication and interpersonal skills in  Arabic and English . Strong  follow-up and coordination  abilities. Basic technical knowledge related to online or mobile banking systems is an advantage. Preferred: Experience in  Saudi banking sector  or  financial services institutions . Familiarity with  digital transformation initiatives  or  banking support tools  (CRM, ticketing systems, etc.). What We Offer: A dynamic role within a  leading digital banking environment . Exposure to both  retail and corporate client support . Career growth opportunities and a collaborative workplace culture.

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