Merchant Success Team Lead job opportunity at Foodics.

Home Jobs In Saudi Arabia Tag: Job Merchant Success Team Lead position at Foodics


Date2025-11-13T08:16:43.410Z bot
Foodics Merchant Success Team Lead
Experience: 5-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeBachelor's (B.A.)
loacation Riyadh, Saudi Arabia
loacation Riyadh....Saudi Arabia

Who Are We❓ We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. The Job in a Nutshell💡 As a Merchant Success Team Lead , you’ll lead a team that ensures Foodics merchants (clients) are happy, successful, and getting the most value from Foodics’ products and services. You’ll focus on customer satisfaction, retention, and growth by managing relationships, solving problems, and guiding your team to deliver an exceptional merchant experience. What Will You Do❓ Lead and coach the Merchant Success team to hit performance and service goals. Ensure merchants have a smooth onboarding and post-sale experience. Monitor customer satisfaction and address any escalations or issues quickly. Analyze merchant feedback and usage data to identify risks or opportunities. Collaborate with Sales, Operations, and Product teams to improve the customer journey. Develop strategies to reduce churn and increase merchant loyalty and engagement . Prepare and share reports on team performance and key success metrics. What Are We Looking For❓ Bachelor's Degree in Finance, Business, Economics, Law, or any relevant degree Minimum of 3-5 years of experience as an Operations Officer in the Fintech / POS industry . Knowledgeable on SAMA regulations and framework, SLA , and MADA branding rules related to POS business Strong knowledge of KSA regulatory compliance in financial and payment services Knowledgeable in TMS (Terminal Management System – SAMA) Develop a firm understanding of contracts and contractual responsibilities High agility and able to cope in a fast-paced work environment. Expert in Excel and other Microsoft tools Ownership, analytical mindset, self-motivated with an entrepreneurial spirit. Team player and previously worked with cross-functional teams. Must have solid English & Arabic communication skills. Excellent analytical and problem-solving skills. Passion for technology and for being a part of a fast-growing SaaS company. Passion for Food and Restaurants. What We Offer You❗ We believe you will love working at Foodics! We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Other Ai Matches

Sales Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Senior Marketing Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Cloud Platform Engineer Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
Renewals Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Risk Officer Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
AP & Tax Accountant Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
Customer Support Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Executive Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Scientist / Senior ML Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Product Designer Applicants are expected to have a solid experience in handling Job related tasks
Senior People Operations Specialist Applicants are expected to have a solid experience in handling Job related tasks
Enterprise Account Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Analyst - Foodics Capital Applicants are expected to have a solid experience in handling Job related tasks
Salesforce Developer Applicants are expected to have a solid experience in handling Job related tasks
Android Developer Applicants are expected to have a solid experience in handling Job related tasks
Customer Support Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior People Operations specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Analyst Applicants are expected to have a solid experience in handling Job related tasks
Retention Specialist Applicants are expected to have a solid experience in handling Job related tasks
Senior Software Engineer PAY (Back-End) Applicants are expected to have a solid experience in handling Job related tasks