Cabin Crew Manager (Based in Dammam, KSA) job opportunity at AirArabia.

Diploma

Dammam, Saudi Arabia

Dammam....Saudi Arabia

To manage the #cabin #services provided by the airline across the entire network. Manages the day-to-day operations and crew performance, ensuring productivity is in line with the #company’s objectives and in compliance with quality standards and respective regulatory requirements. Achieves efficiency in manpower and operating costs whilst maintaining safety and security of operations and reflecting a positive corporate image. Handles the cabin services day-to-day operations in the respective Hub and overall performance to ensure adherence by the crew to the standard operating procedures prescribed in the manual in line with regulatory requirements and airline standards __ #Manages the cabin crew members’ performance, conducts on-board monitoring and checks, provides continuous support, motivation, coaching, and guidance to assist the crew members to achieve efficiency in performance; Evaluates performance against pre-determined KPIs and provide timely performance feedback __ Monitors the adherence of cabin crew to the established grooming and appearance standards, ensuring compliance with the company's #policies and #standards __ Implement initiatives to increase employee engagement and improve communication with the crew members __ Manages the welfare of cabin crew members, ensuring that their needs are met and that they have access to appropriate support resources __ Partners with HR in selection process of cabin crew and Cabin Supervisors, including crew mobility from other hubs when required __ Provides support to Crew Planning & Control teams to manage the manpower planning and utilization in line with business operational needs and in compliance with the #regulatory requirements of the respective Hub. Advises on the manpower allocation in a cost-effective manner ensuring company’s objectives for cost reduction are achieved __ Partners with internal stakeholders (HR, Uniform, IT, Training, Inflight Services etc.) to ensure objective evaluation and validate members’ assessments; utilizes reports and input from various sources to decide on promotions, dismissals, general conduct, grooming, uniform, welfare, grievances, disciplinary, incentives, payments, etc. after consulting with Head of Cabin Crew Operations __ Evaluates the current practices and identifies solutions to reduce operating costs, maximize on-board sales, and enhances customers’ satisfaction. Implement corrective measures needed to maximize productivity and enhance the overall customer’s experience __ Partners with Training and Scheduling teams ensure performance gaps are identified and bridged through effective development plans of mandatory, safety, and soft-skills training provided by instructors and properly adhered to by the cabin crew members __ Cooperates with Safety and Security to monitor the implementation and adherence of the cabin crew members to the related manuals; highlights safety trends, agrees on corrective measures, and implements accordingly after consulting with Head of Cabin Crew #Operations __ Works closely with internal stakeholders to implement and monitor the cabin services operating and safety procedures and ensure their conformity across the assigned hub in line with regulations, company’s objectives, and corporate image __ Partners with designated Inflight Services members in ensuring the cabin appearance & in-flight products comply with approved quality standards & corporate image; reports any shortfalls to concerned for corrective measures. Supports to monitor the compliance of SLAs (catering, uniforms, in-flight products) with agreed terms __ Ensures quality assurance and internal/external audit requirements are effectively managed; conduct regular on-board checks and audits to minimize cash and items shortages, minimize customer complaints and ensure smooth workflow __ Investigates and report incidents, accidents and industrial injuries involving cabin crew members, passengers, or #aircraft #equipment and implements measures to prevent their recurrence __ Updates oneself and team on all changes to the regulations affecting the related operations __ Provides direction, coaching and guidance to team members for their career and professional development __ Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team __ Ensures people management responsibilities are handled effectively in line with company procedures; Manages performance of respective teams