Trainer, CCS (1-year contract) job opportunity at DHL.

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DHL Trainer, CCS (1-year contract)
Requires: 5-years - XP
Pattern: temporary
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Diploma
Singapore

Build and execute learning #strategies and training program __ Evaluate individual (new and existing), organization and program training and development needs Translate requirements into trainings program (classroom or online) through variety learning methods __ Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention __ Assess #training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior Report training progress __ Assist to capture new processes and information into the knowledge portal. __ Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders __ Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (#Customer Satisfaction)

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