Customer Service Specialist | Dutch Speaker job opportunity at Nestlé.

Bachelor's (B.Com.)

Lisbon (Linda-a-Velha), Braga, Portugal

Lisbon (Linda-..........Portugal

#Nestlé Business Services (NBS) is at the core of the Nestlé Group. We provide services in Supply Chain, Finance, Human Resources, Digital and Social Media, CRM, and consumer service to connect Nestlé—and iconic brands like Nespresso—with millions of consumers worldwide. We are looking for eager talents, team players, digitally skilled, with an entrepreneurial mindset who can thrive in a fast-paced, dynamic environment. If this sounds like you and you’re looking for a company where you can truly add value—by supporting the Customer #Relationship Center (CRC) of the premium brand #Nespresso—then this is your chance to join Nestlé Business Services (NBS) and be part of the Nespresso experience. __ Maintain contact with #customers via various communication channels, including phone, email, and chat, for both B2C and B2B clients. __ Welcome customers and effectively identify their needs to provide tailored solutions. __ Ensure high customer satisfaction with every interaction, creating a positive and lasting impression. __ Prioritize first-contact #resolution to enhance the customer experience and streamline #service delivery. __ #Manage complaints effectively by handling customer complaints with empathy and efficiency, turning feedback into opportunities for service improvement. __ Advise customers and potential customers about our diverse product and service offerings to foster customer loyalty. __ Spark customer interest by presenting our full product range and its benefits.