Ads Product Operations Support Lead job opportunity at Netflix Inc.

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Netflix Inc Ads Product Operations Support Lead
Requires: 8-years - XP
Pattern: full-time
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New York, United States Of America
New York....United States Of America

#Lead the development and maturation of internal #product support processes to ensure #scalability across a #global platform. Define and #execute the strategy for internal product support in alignment with broader product and business objectives. Drive the adoption of automated, AI-driven support models. Support the maintenance and #accessibility of product #documentation. Lead a small global team of support agents that provide high-quality support for internal product users. Prepare support teams and the broader #organization for new product releases through readiness planning, training, and documentation. #Collaborate with Product, #Engineering, Data Science, Design, #TPMs, and key stakeholders to achieve support objectives. Identify and implement opportunities for process #optimization, automation, and quality improvement. Measure, analyze, and report on support metrics to drive continuous #improvement

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