Senior Executive - RBP job opportunity at Swiggy.

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Swiggy Senior Executive - RBP
Requires: 3-years - XP
Pattern: full-time
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Diploma
Vishakapatnam, India
Vishakapatnam....India

Recommend and advise on best practices of picking and packing to improve Cx (#Customer Experience) experience. __ Advise partner stores on #mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. __ Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. __ Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. __ Advise partner stores on speed perception and order fulfillment. __ Recommend best practices of the same to improve Cx. __ Provide recommendations to #partners for continuous improvement on delivering best Cx metrics. __ Provide recommendations on the #training aspects required to deliver/improve Cx metrics. __ Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

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