Quality Insights Analyst, Premium Support job opportunity at Airbnb Inc.

Home Jobs Insight Analyst Quality Insights Analyst, Premium Support position at Airbnb Inc


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Airbnb Inc Quality Insights Analyst, Premium Support
Requires: 5-years - XP
Pattern: full-time
Country:
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Salary:
Status:
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Professional Certificate
Canada

Conduct in-depth evaluations of Premium Support #interactions in English and Spanish (#calls, emails, chats and transactions) to ensure strict adherence to premium-tier service standards and spend adherence policies.  __ Refine and enhance quality scorecard #frameworks based on emerging trends and insights to improve personalization, emotional intelligence, and first-contact resolution. __ Identify service gaps and areas for improvement, ensuring a seamless, proactive and anticipatory #support experience for premium guests and hosts. __ Ensure that all Premium Support interactions align with Premium Support Principles, exceed the expectations of high-net-worth clients, and reflect luxury concierge service standards.

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