Director, Global IT Service Desk job opportunity at CrowdStrike.

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CrowdStrike Director, Global IT Service Desk
Requires: Professional - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Sunnyvale, California, Remote, United States Of America
Sunnyvale, Cal..........United States Of America

Manage, build, and develop a globally deployed customer-focused team that encompasses IT functions comprised of IT Help Desk, Desktop Administration and Rapid Response #teams __ Scale service operations to support rapid #business growth while maintaining cost-effective service delivery at enterprise #scale __ Develop, own, and #operate supporting services for problem management __ Drive excellence in customer service and #technology service management as fundamental pillars of our professional work environment. __ Lead a #metrics-driven service desk operation that prioritizes exceptional customer satisfaction through continuous measurement of user experience (CSAT), service performance (SLA, MTTR), and process effectiveness, fostering an environment of data-informed continuous improvement that consistently delivers world-class IT support __ Manage key relationships to ensure services are aligned and delivered to business requirements __ Set specific service level expectations and measure performance against them __ Lead efforts involving the monitoring, updating, patching, troubleshooting, and optimizing desktop #systems

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