Marketplace Investigation Agent job opportunity at Stubhub.

Home Jobs Investigator Marketplace Investigation Agent position at Stubhub


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Stubhub Marketplace Investigation Agent
Requires: 1-year - XP
Pattern: full-time
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Diploma
Atlanta, Georgia, United States Of America
Atlanta, Georg..........United States Of America

Primarily responsible for researching, responding to and resolving #customer complaints and issues associated with Invalid Ticket claims __ Maintain a high level of follow up and consistency of contacts to all assigned issues within service level time frames __ Maintain and record daily productivity MPI productivity goals based on time to contact as well as time to resolve __ Provide essential feedback regarding trends, opportunities, challenges, productivity, process improvement, etc. __ Assist with team projects that contribute to overall department #service quality, training initiatives, etc. __ Follow all MPI policies and procedures and support the MPI team __ Own, assist in, and develop special #projects aimed at improving the Denied Entry at Gate process and/or reducing DEGs __ Additional special projects and/or duties may be assigned as needed

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