Field Service Employee - Imaging Systems (Field: Sudbury, ON) job opportunity at PHILIPS.

Diploma

Sudbury, Ontario, Canada

Sudbury, Ontar..........Canada

Provide exceptional #customer #service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's #business and competitive environment; generate service revenue. __ Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). __ Perform all #administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. __ Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). __ Approximately 70% travel across the specified geography (Sudbury, Ontario) is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.