BE-Technical Specialist job opportunity at Apple Inc.

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Apple Inc BE-Technical Specialist
Requires: 1-year - XP
Pattern: full-time
Country:
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Salary:
Status:
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Diploma
Belgium

As a #Technical #Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for #Apple’s #products and #services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about #repair options and Apple products and services. __ Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. __ Support customers having Apple product or #software issues with care and empathy, using all tools and resources provided by Apple. __ Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. __ Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. __ Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. __ Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. __ Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. __ Demonstrate Apple’s values of inclusion and diversity in daily activities.

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