Staff, Advanced Analytics, Community Support AI Assistant job opportunity at Airbnb Inc.

General

United States Of America

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We are looking for a hands-on staff advanced analyst who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Advanced Analytics family and support Product and Business leaders within our CS organization. The Difference You Will Make: Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions. Drive day to day product analytics and build scalable analytical solutions Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience. A Typical Day: Owning the product analytics roadmap, prioritization & delivery of solutions in the Contact Center Product space. Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines. Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows. Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimizations. Translate insights into strategic recommendations for senior leaders; shape product priorities through data.