Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm) job opportunity at PHILIPS.

Home Jobs CUSTOMER SERVICE Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm) position at PHILIPS


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PHILIPS Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm)
Requires: 2-years - XP
Pattern: hybrid
Country:
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Salary:
Status:
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Graduate Diploma
Canada

The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required. Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products. Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service. Ordering parts for customers – regularly monitoring and processing orders and requests from the Parts Order Desk queue. Scheduling and dispatching Field Service Engineers for onsite service support after-hours using ServiceMax. Preparing and sending billable quotes and awaiting purchase orders from customers. Reviewing reports in SalesForce to ensure after-hours work orders are planned and dispatched.

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