Customer Care Technical Lead job opportunity at Nokia.

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Nokia Customer Care Technical Lead
Requires: 1-year - XP
Pattern: hybrid
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Bachelor's (B.Sc.)
Bogota, Colombia
Bogota....Colombia

Represents the #Technical Support Service in front of #customer, #managing difficult situations and #conflict resolutions. -------- • Lead Software Upgrade Strategy & Planning. • Provides analysis of product release notes and alerts to the customer. • Lead complex Case Handling analysis & troubleshooting when required. • Be the Technical customer voice and advisor. • Provides technical guidance for upgrades / retrofits, if within the scope of Care portfolio. • Analyze solution compatibility matrix and recommend actions during SW lifecycle. • Ensures disaster recovery restoration process in place for the installed base, when applicable

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