Analyst Field Support job opportunity at Altice.

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Altice Analyst Field Support
Requires: 1-year - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Kingston 5, Jamaica
Kingston 5....Jamaica

This position is responsible for providing level #II IT equipment and user support to designated Altice USA offices or WFH users, including ELT members and their staff. This support ranges from working with centrally located network and voice support teams to providing full #hardware and #software #desktop support. __ Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements __ Perform installations, configure and test desktop/server hardware and software __ Troubleshoot #mobile and telephony #devices __ Partner with internal departments to implement new programs or provide technical assistance __ Coordinate with #corporate IT resources to understand and minimize the impact of potential widespread issues __ Monitor resource utilization, coordinate hardware/software upgrades, train computer operators and users, request software fixes and enhancements from various software vendors and physically install electronic business equipment __ Provide support and education by preparing application, hardware, and network documentation __ Improve productivity by providing technical and operational support to end users of computer systems __ Assist with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team

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