Maintenance Technician 3 job opportunity at Altice.

High School (S.S.C.E)

Scott Depot, West Virginia, United States Of America

Scott Depot, W..........United States Of America

summarize with Ai

Under general supervision, #Maintenance #Tech III repairs and maintains the #fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs. __ Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master #Telecommunication Center (headend) to customer's electronic devices __ Maintains a unity gain #network __ Fulfills FCC-required network tests __ Performs all duties of Maintenance Tech I and II as necessary __ Troubleshoots and repairs the distribution network from headend to customer's #electronic #devices __ Maintains network integrity through preventive maintenance __ Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks __ Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap __ Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement __ Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing __ Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise __ Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency __ Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion __ Other tasks may be assigned, as needed to support the infrastructure and team