Analyst Field Support job opportunity at Altice.

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Altice Analyst Field Support
Requires: 1-year - XP
Pattern: full-time
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Diploma
Bethpage, New York, United States Of America
Bethpage, New ..........United States Of America

Respond and resolve end-user issues via in-person visits, telephone or escalated #service desk tickets, maintaining service level agreements. __ Perform #installations, configures and tests desktop/server #hardware and #software. __ #Troubleshoot mobile and telephony devices. __ Partner with internal departments to implement new programs or provide technical assistance. __ Coordinate with corporate #IT resources to understand and minimize the impact of potential widespread issues. __ Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment. __ Provides support and education by preparing application, hardware, and network documentation. __ Improves productivity by providing technical and operational support to end users of computer systems. __ Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team.

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