Customer Service Specialist m/w/d) job opportunity at Hyundai.

Bachelor's (B.Sc.)

Germany

summarize with Ai

Training, guidance and support of our external partner's customer service team to ensure best practices, quality and consistency. #Building and #maintaining strong partnerships with all #stakeholders involved in the delivery of our #mobility services – including customer service team leaders, external #agencies, service providers, suppliers and fleet managers. #Identifying growth opportunities and promoting expansion with a clear focus on customer loyalty and revenue increase. #Development of scalable service processes and tools, as well as co-creation of #KPIs and targets to standardize service quality across all #markets. Managing the entire customer service cycle – from online onboarding to after-sales services for our products (e.g., delivery times, warranties, contract and invoice inquiries). Responsibility for handling and resolving customer escalations – promptly, solution-oriented and in accordance with internal compliance requirements. Maintenance and updating of the CRM system (Salesforce) and ensuring its correct use by external partners. Close collaboration with the marketing, sales, finance and legal teams to coordinate external communication, service delivery and regulatory requirements. Preparation and presentation of market analyses, customer feedback, weekly reports, and key performance indicators for management. Proactive contribution of ideas for the continuous improvement of system configurations, processes, and operational procedures.