Customer Experience Manager (CZ & SK Market) job opportunity at Samsung.

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Samsung Customer Experience Manager (CZ & SK Market)
Requires: 1-year - XP
Pattern: hybrid
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The Park , Prague, Czechia
The Park , Pra..........Czechia

Lead and develop the CX team (3 direct reports + 50+ external agents) Manage daily and long-term call center performance and key KPIs Oversee our processes and redesign Customer journeys Evaluate Customer experience (NPS, CES, VOC, FCR) and propose improvements Manage #digital support (web, chat, social media, community channels) Collaborate with #marketing on campaigns that strengthen customer relationships Support innovation – digitalization, #automation, AI tools, and new CX trends

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