Engagement Manager job opportunity at Welocalize.

Bachelor's (B.A.)

Gurgaon, India

Gurgaon....India

summarize with Ai

Client Growth & Commercial Strategy- Own and grow a portfolio of strategic accounts, with accountability for revenue retention and expansion. __ Identify upsell and cross-sell opportunities across Welo Data’s offerings (e.g., RLHF, red teaming, annotation, multilingual data collection). __ Develop and execute account plans aligned with client goals and Welo Data’s commercial strategy. __ Lead commercial negotiations for existing book, renewals and expansions, and pricing discussions in collaboration with the Account Management, Operations. __ Client Engagement & Relationship Management- Serve as the trusted advisor and main point of contact for clients, ensuring alignment between Welo Data’s services and client objectives. __ Build and maintain multi-level relationships across client organizations, from operational stakeholders to executive sponsors. Represent Welo Data at client #meetings, #QBRs, and #industry events. __ Program Enablement & Delivery Partnership- Partner with delivery and operations teams to ensure successful execution of client programs. __ Monitor program health, quality metrics, and client satisfaction; escalate and resolve issues as needed. __ Provide feedback to internal teams to inform product development, workforce planning, and service innovation. __ Forecasting & Reporting- Maintain accurate forecasts and pipeline visibility in CRM systems in partnership and collaboration with Operational teams Track account performance against KPIs and contribute to monthly business reviews and board reporting.