Punjabi Language Lead job opportunity at Welocalize.

Other

India

summarize with Ai

Coordinates the team of linguists: - As a people manager, participates in #recruitment, training, work assignment and performance #management of the assigned team of linguists - Monitors achievement of #KPIs for self and assigned team - Identifies training needs for translation #teams; creates, maintains and delivers the training program - Coaches and mentors linguists - Reviews translations and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client. - Support linguists in understanding corrections including in the #arbitration process - Supports linguists in asking any questions during production and escalates to Welocalize as needed - Acts as liaison for terminology, style issues, product features & questions for assigned accounts. Responds to translators’ queries. - Determines root causes of issues and implements actions for improvement - Supports the onboarding of new teams (when applicable) - Identifies and highlights workload or workflow issues and provide solutions to the Welocalize team - Supports Welocalize initiatives, such as internship and Transforming Talent programs Quality management planning and execution: - Supports their own team in working with the Quality Department to monitor the overall linguistic quality and quality planning for the designated accounts - Helps define and execute on quality expectations per language for the accounts in their remit - Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations - Ensures language level quality oversight by KPI tracking and status reporting