Lead Digital Operations job opportunity at Target.

Other

1000 Nicollet Mall, Minneapolis,MN 55403-2542, United States Of America

1000 Nicollet ..........United States Of America

summarize with Ai

Identify guest friction through survey data (Medallia) and guest signals with our #CX Solution (Fullstory) in support of digital experience teams. Key responsibilities will include enablement of Fullstory for deeper analysis, identification & business case development associated with remedying identified points of friction, and representing broader experience team priorities in CX Center of Excellence. Manage high visibility enterprise-level #initiatives from conceptualization to implementation – develop project plans, rollout schedules for key initiatives, assign tasks, track progress, and update leadership. Some examples include the management and evolution of our Guest Purchasability suite of metrics and the development and rollout of Pre Orders for Order Pickup. Influence peers, partner teams, and leaders with compelling storytelling, often speaking to large groups of stakeholders with leaders of varying levels. Collaborate within and across pyramids (Product, Tech, Supply Chain, Store Operations, Pricing & Promotions, Merchant and Product/UX teams) to highlight the impact of guest friction, align on priorities, and co-create solutions that evolve the guest experience, drive sales profitably, minimize defects, and resolve process issues. A strong background in data analytics as well as the ability to story-tell to senior leaders will be critical. In this role you will continue to develop an expertise in the data and reporting, giving you the ability to lean into any problem statement to help ideate root cause and potential solutions. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.