Customer Reliability Engineer III Ontario, Canada job opportunity at GitHub.

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GitHub Customer Reliability Engineer III Ontario, Canada
Requires: 5-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Ontario, Canada
Ontario....Canada

Work with assigned customers via #support tickets and/or real-time interaction (phone/screen sharing) to solve technical issues related to their usage of GitHub products often involving Linux servers, source code, and web application issues. __ Act as a single point of contact for #technical issues with ability to troubleshoot and resolve complex issues independently. __ Collaborate with the Support and #Engineering #teams to resolve product issues requiring code changes. __ Lead incident response for outages affecting assigned customers, followed by delivery of postmortem reports. __ Act as a single point of contact for specific enterprise customers to provide performance, and best practice advice and assessment related to GitHub and customer's infrastructure. __ Understand and maintain documentation around the customer infrastructure, workflows, and configuration of GitHub Enterprise Server or GitHub Enterprise Cloud environment. __ Coordinate and collaborate with other teams at GitHub when additional expertise is needed to resolve customer issues. Manage customer incidents and outages, including joining Zoom/screen share sessions for live triage.

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