IT Support Engineer (Netflix Animation Studios) job opportunity at Netflix Inc.

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Netflix Inc IT Support Engineer (Netflix Animation Studios)
Requires: 5-years - XP
Pattern: full-time
Country:
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Bachelor's (B.Sc.)
Australia

Customer Interaction & Ownership: Serve as the primary IT contact for internal staff, taking full ownership of issues and driving them to resolution. __ Ticket Management: Resolve incidents in line with global SLA structures, providing timely and effective solutions. __ System Installation & Maintenance: Install, configure, and maintain operating systems (Linux, Windows, Mac), antivirus, and other authorized software; manage user accounts in Active Directory. __ Network & System Monitoring: Monitor and troubleshoot computer systems, networks, hardware, and software issues. __ Security & Updates: Ensure all workstations receive the latest security patches and software updates. __ Escalation: Adhere to escalation procedures, ensuring unresolved issues follow service level agreements. __ Innovation & Automation: Implement new solutions for complex technical challenges, aligning with global IT standards. __ Asset Management: Assist Tracking IT assets, ensuring proper assignment and maintaining technical documentation. __ Procurement & Inventory: Assist in procurement, stock management, and equipment movement, maintaining adherence to inventory protocols. __ Complex Problem Solving: Handle complex issues through in-depth analysis, providing tailored solutions and adapting processes as necessary. __ Operational Alignment: Ensure actions align with departmental objectives.

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