CUSTOMER LINE OFFICER BE job opportunity at Allianz SE.

Bachelor's (B.Sc.)

Belgium

As one of our #customer #line #officers you’ll be the first point of contact for brokers and companies. They’ll rely on you and your team to give them the information they need, when they need it. Put customers first You’ll adopt the Allianz philosophy of customer centricity and use our customer experience habits to create positive interactions with everyone you support. Communicate in the best way for our customers Whether you’re working with small companies, large companies or brokers, you’ll use the best channel (phone, email or chat) for your customer and the situation. Collaborate with multiple departments You’ll use your knowledge and expertise to give your customers what they need to know about products and services across our sales, underwriting, claims and finance teams. You’ll use your judgement to decide when to help directly and when it’s time to pass a customer on. And when you do, you’ll pass them to the right person in the right team, so they can review what’s happened and resolve things effectively. Be efficient and effective with IT tools You’ll record and follow up customer contact and requests in our customer care tools. You’ll also make sure the data you and your team record on the customer relationship management (CRM) platform is accurate and thorough – especially for customer contact cases. You’ll spot technical problems customers are having and work with the IT team to raise them quickly and effectively. You’ll encourage and assist customers and brokers to self-serve when it’s the best option for them, so they always get the best experience.