Japan - Kiehl's CX Specialist (LUXE) job opportunity at L'Oréal.

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L'Oréal Japan - Kiehl's CX Specialist (LUXE)
Requires: 2-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Tokyo, Japan
Tokyo....Japan

You will be responsible for enhancing #customer #engagement and increasing #brand desirability, and achieving ambitious business objectives. - Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels. - Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark. __ - Plan optimized communication initiatives for different customer segments based on customer data. - Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand. - Supervise official LINE account from strategic planning to execution. - Set clear KPIs and regularly monitor and analyze progress. - Asset Management : Creative direction and quality check - Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.

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